FH777 Privacy Policy

1 Introduction

FH777 operates the gaming platform at fh777.vu, including the Android and iOS apps available for download. This Privacy Policy explains how we collect, use, store and protect your personal information when you register for an account, make deposits, place bets or use any feature on the fh777 platform.

By creating an account on fh777 and using our services, you confirm that you have read and understood this Privacy Policy. This document should be read alongside the Terms and Conditions, which together govern your relationship with fh777.

We take your privacy seriously. The information you share with us is used to run your account, process PKR payments via JazzCash, Easypaisa, Raast and bank transfer, provide customer support and improve the overall quality of the platform. We do not use it in ways that would surprise you or go against your reasonable expectations as a player.

2 Information We Collect

FH777 collects personal information in the following ways:

Information you provide directly:

• Registration details including your name, date of birth, contact number and any other fields completed during account creation.
• Identity verification documents such as a copy of your CNIC or other government-issued ID when requested during verification checks.
• Communication records including messages sent to our live chat support team and any emails or other correspondence with fh777.
• Preferences and settings you configure within your account, including deposit limits, notification settings and responsible gaming options.

Information collected automatically:

• Device information including the type of device, operating system version, browser type and unique device identifiers when you access fh777.
• Log data including your IP address, pages visited, features accessed, time spent on the platform and the sequence of actions taken during each session.
• Betting and gaming activity including bet history, game sessions, wins, losses and balance changes — this data is inherent to operating a betting platform.
• Cookie and session data as described in the Cookies section of this policy.

3 How We Use Your Data

FH777 uses the personal information we collect for the following purposes:

• Account management: To create and maintain your player account, verify your identity, process login requests and keep your account secure.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments, and to maintain an accurate record of your transaction history.
• Platform operations: To display your balance, record bets placed on cricket, PSL, T20 matches, football and other sports markets, settle game results and maintain your gameplay history.
• Customer support: To respond to your queries, resolve disputes, process complaints and communicate important account information.
• Security and fraud prevention: To detect unusual account activity, prevent duplicate account creation, identify potentially fraudulent transactions and protect the platform from abuse.
• Platform improvement: To understand how players use fh777, identify features that work well and areas that need improvement, and to test new features before wider rollout.
• Responsible gaming: To monitor gaming patterns that may indicate problematic behaviour, enforce self-exclusion requests and apply deposit or session limits set by the player.
• Communications: To send account-related notifications such as deposit confirmations, withdrawal updates and security alerts. Where you have opted in, to send promotional offers and bonus information.

4 Payment Data

FH777 supports PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit cards and credit cards. The handling of payment data works as follows:

• When you initiate a deposit through a payment provider such as JazzCash or Easypaisa, you are directed to that provider's own secure payment interface. FH777 does not see or store your mobile wallet PIN or full card number during this process.
• After a successful payment, fh777 receives a confirmation reference from the payment provider. This reference is stored against your account to maintain your transaction history.
• For bank transfers, the sender account details provided during the transfer process are handled in accordance with your bank's own privacy policies, which are separate from this document.
• Withdrawal requests are matched against the payment method on record for your account. FH777 retains withdrawal records as part of your transaction history.

5 Cookies & Tracking Technologies

FH777 uses cookies and similar tracking technologies on its website and in the app. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences between sessions.

The types of cookies used on fh777 include:

• Essential cookies: Required for the platform to work. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect your account. These cannot be disabled without affecting platform functionality.
• Preference cookies: Used to remember settings you have chosen, such as your preferred language, odds format or notification preferences.
• Analytics cookies: Used to collect anonymised data about how players use the platform — which pages are visited most, where players encounter difficulties and how features are used. This helps us improve fh777 over time. The data collected through analytics cookies does not identify you personally.
• Security cookies: Used to detect unusual login patterns, prevent cross-site request forgery and protect your account from automated attacks.

Most web browsers allow you to control cookies through their settings. However, disabling essential cookies will affect your ability to use the fh777 platform — for example, you may not be able to stay logged in. Disabling analytics or preference cookies will not affect your ability to bet or access your account.

6 Data Sharing

FH777 does not sell your personal data. We share information only in the limited circumstances described below:

• Payment providers: When you make a deposit or withdrawal, transaction data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card network — to the extent necessary to process the payment.
• Game providers: Third-party providers who supply casino games, live dealer tables, slots and fish games to the fh777 platform may receive anonymised session and gameplay data to operate their games correctly. They do not receive your identity documents or payment information.
• Technology and infrastructure providers: Companies that provide hosting, content delivery, customer support software and security services to fh777 may process limited data as part of delivering those services. These providers operate under contractual obligations to handle your data securely and only for the purposes we specify.
• Legal and compliance requirements: FH777 may disclose personal information if required to do so by a valid legal process, court order or other legally binding obligation.
• Business transfers: In the event of a merger, acquisition or sale of assets involving fh777, your personal data may be transferred to the acquiring entity. You will be notified of any such change through the platform or via the contact details on your account.

7 Data Retention

FH777 retains your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention guidelines are as follows:

• Active account data: Personal information, transaction records and gaming history are retained for the duration of your active account.
• Closed account data: Following account closure, core account records including identity verification documents and transaction history are retained for a period of up to five years. This is to allow for dispute resolution, fraud investigation and compliance with any applicable legal obligations.
• Support communications: Chat transcripts and email records are retained for up to two years from the date of the interaction.
• Analytics data: Anonymised usage data collected through analytics cookies is retained for up to 26 months.

Once data is no longer required and retention periods have passed, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

8 Security Measures

FH777 implements a range of technical and operational security measures to protect your personal information:

• All data in transit between your device and fh777 servers is encrypted using TLS (Transport Layer Security).
• Stored personal data and account information is encrypted at rest using industry-standard encryption protocols.
• Access to player account data within fh777's internal systems is restricted to staff who require it for legitimate operational purposes. Access controls are reviewed regularly.
• Automated systems monitor for unusual login activity, multiple failed authentication attempts and other indicators of potential account compromise.
• Payment credentials are handled entirely by the relevant payment provider's infrastructure. FH777's servers do not process or store raw card numbers or mobile wallet credentials.

9 Your Rights

As a player on fh777, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data fh777 holds about you at any time.
• Right to correction: If any information in your account is inaccurate or incomplete, you can request that it be corrected. Some details can be updated directly within your account settings.
• Right to deletion: You can request deletion of your personal data. Where deletion is not possible due to legal retention requirements or ongoing dispute resolution, we will explain what data must be retained and why.
• Right to restrict processing: In certain circumstances, you can request that we limit how your data is used while a query or correction request is being resolved.
• Right to withdraw consent: Where we rely on your consent to process data — for example, for promotional communications — you can withdraw that consent at any time by updating your preferences in account settings or contacting support.

To exercise any of these rights, contact the fh777 support team via the live chat available on the platform. We will respond to all valid requests promptly. Some requests may require identity verification before they can be processed, to protect your data from being accessed or deleted by someone other than you.

10 Children's Privacy

FH777 is strictly an adults-only platform. The minimum age requirement to register and use any fh777 service is 18 years. We do not knowingly collect personal information from individuals under the age of 18.

If you are a parent or guardian and believe that a minor has created an account on fh777 without your knowledge, please contact our support team immediately. Any account found to belong to an underage individual will be closed and any deposits returned after verification of the circumstances.

FH777 uses age verification checks during registration and may request documentary proof of age at any point during account use. These measures are in place specifically to prevent underage access to gambling services.

11 Third-Party Links

The fh777 platform may contain references or links to third-party services such as payment providers, app stores or game providers. This Privacy Policy applies only to the fh777 platform itself. When you navigate to a third-party service — for example, when completing a JazzCash payment on their own interface — you are subject to that provider's own privacy policy and terms.

FH777 is not responsible for the privacy practices or content of third-party services. We recommend that you review the privacy policies of any external services you use in connection with your fh777 account.

12 Policy Updates

FH777 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features introduced or updates to applicable standards. When material changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how your data is used, we will provide notice through the platform — for example, a notification when you next log in — so that you have a clear opportunity to review the updated policy before continuing to use fh777.

Your continued use of the fh777 platform after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you should discontinue use and contact support to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a privacy concern, you can reach the fh777 support team through the live chat available on the platform 24 hours a day.

Our support team handles all privacy-related requests directly. For identity-sensitive requests such as data access or deletion, we may ask you to verify your identity before processing the request to ensure your data is protected.

You can also visit our FAQ page for answers to common questions about your account, data and platform features.